FK Rod Ends Arizona Speedway
FAQ: Wild West Shootout pay-per-view details
Frequently asked questions about DirtonDirt.com's pay-per-view productions of the 11th annual Wild West Shootout miniseries, scheduled for Jan. 7-15 at Arizona Speedway near Phoenix:
What happens if I purchased a single-day package for a rained out event on Jan. 14 or 15?: You have been refunded in full for your purchase. It should show up on your account within a week.
What if it rains?: Those who order will be granted access to watch the event whenever it is made up. If the event is not made up, those who order will receive a full refund. Note: When ordering a complete package, four or more of six events is considered complete.
Do I need to be a DirtonDirt.com subscriber to watch the pay-per-view productions?: All live broadcasts are available to both DirtonDirt.com subscribers and non-subscribers. Non-subscribers have the option of creating a special account to order only a live package.
Can I watch on my smart TV using an Apple TV, PS4, Xbox 360, Google Chromecast or hardwired cable?: Many viewers do, but we can't provide technical support beyond video on your computer or mobile computing device.
Am I allowed to rebroadcast the event on platforms such as Periscope or Facebook Live?: No, DirtonDirt.com broadcasts are exclusive to those purchasing pay-per-view packages. Anyone found rebroadcasting the action is subject to copyright law and will have pay-per-view access revoked without refund.
Can I pause the broadcast?: If the stream is stopped, it will return to live action once started again. It is not possible to delay, pause, fast forward or rewind the live stream.
I briefly logged out and when I attempted to log back in, it said my subscription expired?: Non-subscribers who've created an account only to watch pay-per-view broadcasts may encounter this message. There is no trouble with your pay-per-view access, simply follow this link and it will return you to the broadcast.
What will I get if I purchase the pay-per-view?: Multi-camera coverage, instant replays, driver interviews, roving reports and more. You’ll also have the opportunity to chat with other viewers.
What's the racing schedule?: Each program will include a complete card of action for Super Late Models and modifieds. Hot laps/qualifying, heat races, consolation races and a feature event are set for each program.
Who is doing the production?: Michael Rigsby will oversee a DirtonDirt.com production team that brings extensive broadcast experience. Michael Reiners is directing, with videography from Derek Kessinger, Steve Gigeous and Will Gigeous and assistance from Kane Runyon, Todd Turner and others.
Who will be announcing?: Ben Shelton will provide the play-by-play call with Dustin Jarrett reporting trackside.
How do I make the video full-screen?: Click the square box next to the volume adjuster in the lower middle portion of the screen.
When I reach the video page, I don't see a video player, only a white area in the middle of the screen. Why?: You need to update the background program that plays video for your web browser. Go to this page and follow the instructions. Additionally, we strongly encourage viewers use Mozilla Firefox or Google Chrome instead of Internet Explorer.
What if the video is buffering or doesn't appear to be working?: Try these suggestions successively. First, close as many other computer applications as possible and refresh your browser window. Reboot your computer. Switch to a different web browser, such as Mozilla Firefox or Google Chrome. Turn off your router (where the internet comes into your home) for 30 seconds, then power it up again. In most cases, those will solve issues. If there's a problem that appears to be affecting everyone, check the live chat and our Twitter feed or Facebook page for details.
Is my network fast enough? If you suspect your Internet connection via your home network isn't fast enough, visit speedtest.net. A higher number for your download speed is better and anything under 1.5 mbps is likely unusable (we recommend 3 mbps or better). If you think your connection should be faster, unplugging your router for a few moments and restarting your network might clear up problems.
What if I'm hearing an echo?: You likely have two browser windows open to the live video feed, so you're hearing the audio twice. Close one of the windows.
Is my computer capable of receiving pay-per-view?: If you have a high-speed Internet connection and you're typically able to view our videos online, you're set. Regularly-used computers five years old or newer with recent software shouldn't have any problems. For the best broadcast experience, we recommend using Mozilla Firefox or Google Chrome web browsers.
Is it just like watching TV?: For the most part, although your computer screen is likely a bit smaller and the picture isn't quite as a sharp as some television broadcasts. As long as you have a steady high-speed internet connection, you should be able to watch smooth video throughout each night's program.
Is the live production available on mobile devices?: A computer and full web browser provide the best experience, but most smartphones and tablets, including iPhones and iPads, can be used as well. On iOS devices (iPhones and iPads), you must quickly click the play arrow upon arriving to the video page; if you see only a still image, refresh the page and tap the play arrow before it disappears.
I'm having problems with my Android device; do you have any tips? For phones, if you get an error message, you must have a Chrome browser available. Click on the lower-left Menu button and click "request desktop site." When you see a spinning wheel, click it, then click the play button to begin streaming. For Android tablets, follow the same instructions, but Chrome isn't required.
Can I watch from work?: Likely not. Many places of business use security firewalls on computer systems that prevent live video. If you receive a server message (something like rtmp://dirtondirt.streamguys.com:80/live) it's likely a firewall issue. Most home networks won't have such firewall issues.
What if I can't figure things out?: Send us an email and we’ll respond as quickly as possible:
Alli Collis: alli@dirtondirt.com
